Last updated 6 November 2026.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us with your order number and a description or photo of the problem, and we will arrange a repair, replacement or refund.
Change-of-mind returns
- Change-of-mind returns are accepted within 30 days of delivery.
- Items must be unused, unopened and in their original packaging, with proof of purchase.
- For hygiene and safety reasons, opened sterile, single-use or consumable items (for example dressings, wipes, AED pads and refill packs) cannot be returned for a change of mind.
- Please contact us before sending anything back. Items returned without a return request may not be accepted.
Cancelling an order
You can cancel an order within 24 hours of placing it, provided it has not yet been dispatched.
Refunds
Once we have received and inspected your return, we will email you to confirm whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.
Start a return
Phone 1300 210 409 (Perth freecall) or 0412 183 263 · Email andrew@allsafetyproducts.com.au · Post: PO Box 522, Wembley WA 6913
Medical Supplies Perth is operated by The Trustee for Pronto Trust, trading as All Safety Products (ABN 80 851 914 925), PO Box 522, Wembley WA 6913.